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Jan 22 2010

Rogers Screws Up Again; Digital Cable “Quick Start Menu”

Posted by: Dave Duncan in General

For those of us blessed to have Rogers Digital Cable (either in HD or not), we’ve spent many years getting used to clicking the ‘Guide’ button on our remotes only to see an ugly (and non-widescreen) TV guide that is anything but easy to navigate.  Did we complain?  Not much.  We got used to it.

Well, leave it to Rogers to take something perfectly mediocre and screw it up royally.  My ‘Guide’ button now activates the ‘Quick Start Menu’ which gives me access to my TV Guide (or I can hit ‘Guide’ again), Rogers OnDemand (which already has its own button on my remote) or, and I can’t believe I’m actually writing this, games that I can play with my TV showing my program in the top right box. The games are of early Gameboy/cellphone quality (balloon buster, Arakanoid, etc), so don’t get too excited.

A quick search of the internet leads me to believe it’s not a feature I can turn off, so now everytime I want to see what’s on, I have to hit ‘Guide’ twice.  Awesome.

On the plus side, it’s nice to know I’m not the only one upset about this. [Check out that link for screenshots of the terribleness]  Seriously, cellphone-quality games?!?  Couldn’t they have just made a way for me to only be able to browse the channels I’m actually paying for?  I don’t think something like that would be too tough, would it?

UPDATE (10:07 am): So I just called Rogers to find out how I can disable this feature. I was told that mine wasn’t the first call about it, but that it can’t be removed.  I was told to try out the games, check the weather and play with the features and I would soon enjoy using it.  Tried ‘em all.  Useless. Fail.

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This entry was posted on Friday, January 22nd, 2010 at 8:50 am and is filed under General.

9 Responses to “Rogers Screws Up Again; Digital Cable “Quick Start Menu””
  1. Jared says: January 22nd, 2010 at 9:15 am

    You also forgot to mention that if you hit the Guide button twice quickly to avoid that quick start screen, it just show the quick start screen quickly and then disappear. You have to press Guide and then wait for the quick start screen to load, then press guide again. So annoying.

  2. Marty says: January 24th, 2010 at 8:33 am

    Felicity and I say, “BOOOO, epic fail!”.
    But maybe we should call Rogers to say how much they suck.

  3. Marty says: January 24th, 2010 at 5:11 pm

    Just got off the phone with Rogers, I’m on the list of people who don’t like the NEW QUICK START MENU.

  4. Jeff says: February 9th, 2010 at 4:07 pm

    Just wanted to add my name to the long list of people that think this was a giant fail on Rogers part.
    Not sure what product manager wiz in Cable determined that customers would find any value in this. Did they do test runs or demos before rolling this out?

  5. Dave Duncan says: February 10th, 2010 at 9:32 am

    Amen, Jeff. Frankly, I’m surprised they’ve stuck to their guns given the number of complaints I’ve seen online. I guess this unwieldy beast is here to stay. You have no idea how sad that makes me, or maybe you do based on you comment. Thanks for sharing!

  6. elaine says: February 11th, 2010 at 8:44 pm

    HATE IT HATE IT HATE IT HATE IT HATE IT HATE IT HATE IT HATE IT HATE IT

  7. Ricky says: February 17th, 2010 at 4:14 am

    Join the Facebook group and make your voices heard:
    “I hate Rogers’ new Quickstart menu”
    http://www.facebook.com/group.php?gid=308981137851#!/group.php?gid=308981137851&ref=nf

  8. Fiona says: March 7th, 2010 at 12:36 pm

    Besides hating the new quickstart menu, I’m now having a problem with my digital box turning off at random times. Anyhow else with this problem?

  9. Cam says: March 11th, 2010 at 4:16 pm

    I posted today on how to get rid of that annoying crap exoticjuice.tumblr.com/post/441750986/rogers-guide-fix

    you’re welcome ;)

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